We offer a 20% discount when you visit Antigua Guatemala and stay at the Hotel Palacio de Dona Leonor and Hotel Atitlan in Atitlan Lake.
*Pricing: All prices are presented in U.S. Dollars.
Taxes & Governmental Charges: Room rates and daily fees for services are subject to taxes and governmental charges. (12 % VAT, 10% INGUAT) and excludes tax rate, applicable service and additional charges.
Children & Rooms: Due to the historic décor of the Palace and its works of art, only well-behaved children are welcome and children under 12 must be supervised.
Information About Deposits : A deposit is required for the first night room and tax – to be charged at the time your reservation is made.
Government tax will be added to all food and beverage charges.
Restaurant Reservations and Recreation: Reservations are required in advance for dinner and recreation to ensure preferred times and activities.
Cancellation Policy: Cancellation within 7 days prior to the reservation will be charged in full for the Fourth / Package (food and beverages), and 10% tax daily service (if applicable).
Group Cancellation Policy: If the reservation consists of 3 or more rooms, the booking will be considered as a group booking and subject to different cancellation policies. Please contact our reservations team for more information. (30 days notice is usually required to cancel group bookings).
Group Reservations: Additional policies apply. Please contact the manager of the hotel.
Failure to arrive at the hotel for the first night's stay results in cancellation of all scheduled activities and dining reservations for the entire stay.
Advance Registration Policy: Check-in is at 3pm. If you arrive before 3pm, you can drop off your luggage at the reception and enjoy the gardens and the hotel facilities until your room is available. If you need to delay your departure please speak with reception.
If a room is available early, and you want to check in and occupy the room before 3pm, the hotel will charge 25% of the rate with tax and service charge included.
To Check Advance Policy: Your deposit will be forfeited if you leave the hotel in advance of your scheduled departure date. If you booked with a minimum of required nights or as a package holiday, you will be charged for the full original booking.
Coolers, Portable Refrigerators and Food in Bedrooms: Coolers and refrigerators are prohibited. If you have special requirements, please contact us in advance to make special arrangements.
Safety Deposit Boxes: The hotel has safes in all rooms.
Airport Transportation: The Hotel Palacio de Dona Leonor can arrange for shuttle services to and from La Aurora International Airport in Guatemala City. Helicopter service is also available. Reservations are required, and additional charges apply.
Domesticated Animals and Animal General: The hotel does not allow pets or any other animals.
If your reservation has a minimum number of nights or reserves as a vacation package, you are required to pay the total for all nights reserved.
Extra beds: Rollaway beds are not available in the rooms.
Food and Beverage Service in the rooms: Room service is available until 10pm.
Adjusting Sound: For the comfort of all guests, we ask that you keep your radios or other devices to a minimum sound level.
Parking: The Hotel does not have its own parking. Valet parking is offered for $10.00 per night.
Laundry Service: The Hotel provides laundry service and dry cleaning delivery, upon request.
Easter and New Year’s: Minimums stays are required for these holidays. Special rates apply. Please contact our reservations department for more information.
We are pleased to assist with restaurant reservations, recreational arrangements and travel information.
We look forward to welcoming you on your next trip.
The Reservations Team at Doña Leonor Palace.